Legal and Compliance

View our legal policies, compliance statements and website terms.

Whistleblowing

We seek to conduct business honestly and with integrity at all times. However, we acknowledge that all organisations face the risk of their activities going wrong from time to time, or of unknowingly harbouring malpractice. We believe we have a duty to take appropriate measures to identify such situations and attempt to remedy them.

Our Whistleblowing Policy is available to download here.

Complaints

We are committed to providing a high-level service to all our stakeholders. Whether you are a client, candidate, worker or supplier - if you do not believe you have received a satisfactory service from us please advise us. As well as allowing us to investigate and resolve the matter for you; this will also help us to improve our standards.

You can read and download our Complaints Procedure here.

Modern Slavery

We are committed to continually improving our practices to combat slavery and human trafficking to encourage the same high standards from our supply chain and other business partners. There’s more information on our current Modern Slavery Statement available here. Please note this statement was published in March 2025 under our previous company name.

Supplier Code of Conduct

Our Partners represent a critical component of our performance and value proposition. We require all our suppliers, business partners, subcontractors, workers, and any other individuals working with or on behalf of them to adhere to the standards in our Code of Conduct.

Suppliers can access our Code of Conduct here.

Umbrella Company List

Umbrella companies are organisations that act as payroll providers to temporary workers: Agencies pay umbrella companies the gross amount for time worked. It is then the umbrella company's responsibility to pay the worker, subject to tax and NI contributions in accordance with HMRC legislation as applicable.

Under significant new Joint & Several Liability Reforms effective from 6th April 2026, where an umbrella company is found to have not paid the correct contributions, other businesses in the supply chain will also be found liable for these payments.

This will include recruitment agencies and managed service providers (MSPs).

As a result of these changes, Impellam Group and its subsidiaries and suppliers are now bound to use only suppliers on our Approved Umbrella Supplier List. These suppliers have undergone regular and robust audits through a rigid due diligence process. They have been found to provide a high level of customer service to our workers.

We may update this list on occasion. We will notify you directly of any changes.

Approved Umbrella Supplier List
Umbrella CompanyContact NamePhone NumberCompany No.New Worker EnquiriesSecond Tier Enquiries
Danbro Workforce Solutions LimitedMichael Howard01253 60014010567033enquiries@danbro.co.ukmichael.howard@danbro.co.uk
Focused Consulting LimitedAbbie Potter01619 23021005261541enquiries@focusedgroup.co.ukabbie.potter@focusedgroup.co.uk
ForeTwo Group LimitedCharlotte Johnstone01925 93702510867179enquiries@foretwogroup.co.uk 0808 196 9601charlotte.johnstone@foretwogroup.co.uk 01925 937025
Giant Professional LimitedDaniel Haslam07921 603622 0330 020 094607872025welcometeam@giantgroup.comdaniel.haslam@giantgroup.com
Nasa Umbrella LimitedStuart Roberts07590 5079396836385stuart.roberts@nasagroup.co.ukstuart.roberts@nasagroup.co.uk
Parasol LimitedLouise Alemanno01925 64526503940716enquiry@parasolgroup.co.uklouise.alemanno@parasolgroup.co.uk
Paystream My Max LimitedBeth Robinson0800 197 651606042225beth.robinson@paystream.co.ukbeth.robinson@paystream.co.uk
Sapphire DNP LimitedPaul Bygraves01625 53999710007617paul.bygraves@sapphireorg.co.ukpaul.bygraves@sapphireorg.co.uk
Umbrella.co.ukDexter Dyer01625 54467906969639register@umbrella.co.ukdexter@umbrella.co.uk
Workwell Solutions LimitedDan Higginson07946 875279 01923 25725704620624dan.higginson@workwellcontractorsolutions.comdan.higginson@workwellcontractorsolutions.com

Terms of Website

This is the Vertage Group website. Your use of this website is subject to the following conditions of use, which you are deemed to accept each time you use the website.

Interruptions and Omissions in Service

Whilst we try to ensure that the standard of this website remains high and to maintain the continuity of it but the internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this website (or any particular part of it) or to provide the service offered on this website. We may vary the specification of this site from time to time without notice.

Information on this Site

Whilst we make every effort to ensure that the information on this site is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liability arising from any inaccuracy or omission in any of the information on this site or any liability in respect of information on this site supplied by you, any other site user or any other person.

Your Use of this Site

You may only use this site for lawful purposes. You must not under any circumstances seek to undermine the security of the site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the site. You are solely responsible for any information submitted by you to this site. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trade mark or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to this site. We reserve the right to remove any information supplied by you from the website at our sole discretion, at any time and for any reason without being required to give any explanation.

Content rights

The rights in material on this site are protected by international copyright, software and trademark laws and you agree to use this site in a way which does not infringe these rights. You may copy material on this site for your own private or domestic purposes, but no copying for any commercial or business use is permitted.

Links to other sites

On this site you will be offered automatic links to other sites which we hope will be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.

Liability

We accept no liability for any loss (whether for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other direct, indirect or consequential loss whatsoever) arising from your use of the site and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to this website and your use of it to the maximum extent permitted by law.

You agree to indemnify us and keep us indemnified against all costs, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this site.

You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of this site.

Choice of law and jurisdiction

The use of this website and any agreements entered into through this website are to be governed by and construed in accordance with English law. Your use of this site constitutes your submission to the jurisdiction of the courts of England to settle any dispute arising out of or in connection with the use of this website or any agreement made through this website.

Some of the goods or services offered through this website may not be lawful or may otherwise not be permitted in certain countries outside the United Kingdom. If you attempt to order, receive, purchase or otherwise benefit from any such goods or services, we do not accept any liability for any losses suffered by you in using this website which you would not have suffered had you been accessing this website as a United Kingdom resident (including as a result of us being prevented from dealing with any application or enquiry by any law, regulation or other ruling applicable in any country).

Changes to conditions of use and invalidity

These website conditions of use may be changed by us at any time. You will be deemed to accept the conditions of use (as amended) when you next use this site following any amendment.

If any provision of conditions of use is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Legal and Compliance | Vertage